To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
BEFORE PLACING AN ORDER
We offer sample sizes for many of our products and ingredients. We recommend purchasing a sample size of the product or ingredient you’re interested in before purchasing a bulk size. Samples of products can be found on some product page or requested for on the Note space while checking out “samples” page. Samples of ingredients can be found under each ingredient. Samples are a good way to get an idea of the product. We charge for our samples. You can also talk with our customer service team to learn more about our products. Double-check your shopping cart to make sure it includes the correct products you intended to purchase
AFTER PLACING AN ORDER
Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real time and contact Farmxshop before your order ships. We Process and ship product confirmed via phone call to be sure of availability. If you have provided incorrect shipping address or accidentally ordered the wrong size of a bulk product. We can fix it before shipping. However, once your order is out the door it is unfortunately not returnable. If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact us at [email protected] or by calling: +234 808 557 8661
To help reduce waste and maintain hygiene, product opened or used are non refundable. However please reach us at [email protected] or +234 808 557 8661 for a possible replacement. If you feel that there is a problem with your order, please CONTACT US or speak with the delivery agent before accepting it.
For every refund, payment is made between 4-6 working days after farmxshop agrees to made refund, with CBN and BANK charges deduction of N300 flat charge for refunds of N500,000 and below
Orders are shipped Monday through Saturday. Orders placed on Holiday Schedule Closing will be processed for fulfillment the following business day. If you need to expedite an order, we recommend placing your order before 4pm, or calling our Customer Care team at +234 808 557 8661. For most items, we will ship within few minutes of receiving your order. If an item on your order is out-of-stock, we will hold your entire order until all of it can be shipped. If you need one or more items immediately, please contact our Customer Care team at [email protected] or by phoning +234 808 557 8661. Custom bulk orders, including fruits and vegetables, are packaged at the time you order, and may require a lead time of 2-3 business hours for us to package, and ready for shipment.
GUARANTEED SHIPPING TIMES
Orders are processed and shipped as soon as orders are confirmed by recipient verifying availability at delivery address via phone call or text messages. Shipping within Uyo takes about 2hours. However, orders outside Uyo are not available for now.
Bulk orders are shipped via transport Service Company. Our partnering Transport companies are AKTC TRANSPORTS and GOD IS GOOD MOTORS. Customers choosing a personal Transport service company are liable for good damage in transit. Farmxshop will not be responsible for goods damage, delays etc. As soon as products are handed over to the instructed company we will take no responsibility for good damaged, lost delay or whatsoever.
If farmxshop Nigeria has made a shipping error, we will re-ship to you as quickly as we can, and using expedited shipping at our expense.
If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at [email protected] or +234 808 557 8661
WON’T BE HOME FOR YOUR ORDER?
Consider having your order delivered when you are available or a new location can be communicated. This is an important option if we are shipping fruits and vegetables product during the hot weather, or if you will have to leave your package in an unsecured area.